Contact Policy

At ScriptEdge, we are committed to providing responsive and helpful support to every student. This Contact Policy explains the channels you can use to reach us, our business hours, and what to expect when you contact our team.

Support Channels

You can reach the ScriptEdge team through the following channels:

• Email: ScriptEdgecare@gmail.com — best for refund requests, detailed queries, account issues, and formal correspondence.
• WhatsApp: +91 97975 49665 — best for quick questions, course access help, and priority support for Gold Mine students.

When contacting us, please include your full name, registered email, and order ID (if applicable) so we can assist you faster.

Business Hours

Our support team is available Monday to Sunday, 10:00 AM to 8:00 PM IST, excluding major public holidays. Messages received outside these hours will be responded to on the next business day.

All times listed are in Indian Standard Time (IST). If you are contacting us from a different time zone, please account for the time difference.

Emergency WhatsApp Support

For urgent issues such as payment failures, locked accounts, or access problems close to a live session, you may reach us on our WhatsApp number at +91 97975 49665. We aim to respond to emergency messages as quickly as possible, even outside standard business hours, though immediate response is not guaranteed.

Please use the emergency channel responsibly. Non-urgent queries should be sent during regular business hours to keep emergency support available for students who need it most.

Response Time Expectations

We aim to respond to all support requests within the following timeframes:

• Email: within 24–48 business hours.
• WhatsApp (general): within a few hours during business hours.
• WhatsApp (Gold Mine priority): prioritised ahead of general queries, typically within 1–2 hours during business hours.
• Emergency WhatsApp: as soon as possible, target within 1 hour during business hours.

Response times may be longer during weekends, public holidays, or periods of high volume. If you do not receive a reply within the stated timeframe, please resend your message and we will prioritise it.

What to Include in Your Message

To help us resolve your query quickly, please include:

• Your full name and registered email address.
• Your order ID or course name (if applicable).
• A clear description of your question or issue.
• Any relevant screenshots, error messages, or proof of implementation (for refund requests).

Refund & Dispute Queries

All refund requests must be sent by email to ScriptEdgecare@gmail.com so we have a written record. WhatsApp can be used to follow up, but the official request must originate from email. See our Refund Policy for full details.

Respect & Conduct

We are committed to treating every student with respect and ask the same in return. Abusive, threatening, or harassing messages may result in delayed responses or suspension of support access without refund.

Changes to This Policy

We may update this Contact Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Contact Policy, please reach us:

• Email: ScriptEdgecare@gmail.com
• WhatsApp: +91 97975 49665
• Business Hours: Monday to Sunday, 10:00 AM – 8:00 PM IST
• Address: Gopalpura, Chadoora, District Budgam, Jammu & Kashmir, India – 191113